EBC_EtsyBanner_760

Shipping and Delivery Details

For Photographic Art Prints Purchased Online with Earth Balance Craft

Delivery Policy

  • All orders for art prints are shipped within 3-5 business days of payment being received.
  • The 5×7, 8×10 inch and A4 prints are wrapped in acid free tissue paper and sent in a triple strength rigid mailer to ensure they stay flat.
  • The 11×14 and 13×19 inch prints are carefully rolled inside acid free tissue paper and sent in a sturdy, large diameter postal tube to minimise the amount of rolling needed. The end caps are also specially stapled for safer transit. (The tube and end caps are fully recyclable).
  • Default shipping to the UK is second class signed for.
  • Default shipping to Europe and the rest of the world is unsigned; this means the package is not tracked and without delivery confirmation.
  • We are based in the UK and will ship products worldwide.
  • Please contact us if you cannot see your delivery location in our online store, we can provide a quotation for any country not listed.

Postage Fees

  • 5×7 Single and Triple Pack
  • UK – Royal mail SMALL LETTER signed for 2nd Class (up to 100g) – £1.64.
  • Europe – Royal mail SMALL LETTER unsigned (up to 100g) – £1.52.
  • Rest of World – Royal mail SMALL LETTER unsigned  (up to 100g) – £2.25.
  • 8×10 and A4 Single and Triple Pack
  • UK – Royal mail SMALL PARCEL UK signed for 2nd Class (101-500g) – £3.90.
  • Europe – Royal mail SMALL PARCEL unsigned (up to 250g) – £3.95.
  • Rest of World – Royal mail LARGE LETTER unsigned (up to 250g) – £5.00.
  • 11×14 and 13×19 Single
  • UK – Royal mail SMALL PARCEL signed for 2nd Class (101-500g) – £3.90.
    Europe – Royal mail SMALL PARCEL unsigned (up to 250g) – £3.95.
    Rest of World – Royal mail SMALL PARCEL unsigned (up to 250g) – £5.00.
  • 11×14 and 13×19 Triple Pack
  • UK – Royal mail SMALL PARCEL signed for 2nd Class (101-500g) – £3.90.
    Europe – Royal mail SMALL PARCEL unsigned (up to 500g) – £5.50.
    Rest of World – Royal mail SMALL PARCEL unsigned (up to 500g) – £8.00.

INTERNATIONAL SALES PLEASE NOTE

  • International airmail posted from the UK in our experience can take more time to arrive than what is stated by the Royal Mail postal service.
  • There is no difference in shipping times between standard post and tracked & signed post.
  • As a rough guide, the United States can expect an order to arrive usually within 1-4 weeks, while Europe can expect a delivery in 2-3 weeks.
  • Please contact us prior to purchase to opt for tracked and signed postage and/or expedited shipping for products under

Delayed Post Terms

  • We cannot be held responsible for any delays encountered with the Royal Mail.
  • Our shipping terms advise the expected timings with the Royal Mail for delivery, however these are to be used as a guide only and are not guaranteed.
  • Packages on occasion take much longer than the timings Royal Mail state.
  • We do not offer compensation or refunds based on postal service delays.
  • Please plan in advance when purchasing through our online store.

Lost Post Terms

  • We cannot guarantee the shipping times as this is the responsibility of Royal Mail and can take longer than they advise.
  • UK lost packages are only seen as lost by the Royal Mail once 10 working days have passed after the due date.
  • International lost packages are only seen as lost by the Royal Mail once 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
  • We cannot refund or replace a lost package until after these time frames have passed.

International Fees

  • Goods are sent at they risk of the buyer.
  • For countries outside of the UK, please note that additional customs charges, fees and taxes may be due when importing our pieces into the country you reside in. It is your responsibility as the buyer to pay any additional fees due.

Colour Variation

  • The colours are represented as naturally as possible in the images, but please be aware of the limitations of digital imagery and colour.
  • Different computer monitors can display the same image in a very different way as everyone’s monitor is set up differently i.e. contrast, brightness, saturation.
  • We use a calibrated for professional photographic use.
  • Using a calibrated work flow means whatever is on the monitor will match the printed output, so the screens colour, brightness etc. have all been adjusted.
  • In most home scenarios the brightness is too high and the colours are overly colourful (saturated).
  • Please bear in mind that our nature photography prints, art prints and craft designs may differ in colour when viewing on your home computer than the physical product you receive.

For more terms and conditions of online purchases with Earth Balance Craft please visit this page.

 

Return from Prints Postage to the homepage