The information contained in this website is for general information purposes only. The information is provided by “earthbalance-craft.co.uk and Earth Balance Craft” and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Every effort is made to keep the website up and running smoothly. However, “earthbalance-craft.co.uk and Earth Balance Craft” take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
The colours are represented as naturally as possible in the images on this website, but please be aware of the limitations of digital imagery and colour. Different computer monitors can display the same image in a very different way as everyone’s monitor is set up differently i.e. contrast, brightness, saturation. We use a calibrater for professional photographic use. Using a calibrated work flow means whatever is on the monitor will match the printed output, so the screens colour, brightness etc. have all been adjusted. In most home scenarios the brightness is too high and the colours are overly colourful (saturated). We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.
We recognise that your privacy is important. This document outlines the types of personal information we receive and collect when you use “earthbalance-craft.co.uk and Earth Balance Craft”, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. “earthbalance-craft.co.uk and Earth Balance Craft” strive to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website.
Personal Information Collection
“earthbalance-craft.co.uk and Earth Balance Craft” collect personally identifiable information from the visitors to our website only on a voluntary basis. Personal information collected on a voluntary basis may include name, postal address, email address and telephone number. This information is collected if you request information from us, place an order with us, subscribe to our email list or request some other service or information from us. You may also choose to provide us with additional personal information (for a customised order, for example), if you contact us directly.
How We Use This Information
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide a service: fulfilling orders and to provide customer services.
- when you have provided consent; such as by subscribing to our newsletter (which can be revoked at any time).
- if necessary to comply with a legal obligation such as; a court order.
- legitimate interests to provide and improve our services.
We retain your personal information only for as long as necessary to provide you with our services. Once information is processed, it is discarded or stored in our files. Please note we are also required to retain this information to comply with legal and regulatory obligations. We keep customer data for 7 years as required by HMRC. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties.
If you leave a comment on our blog, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Safeguarding Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
PayPal Payment Information
The majority of orders use the payment gateway PayPal, who have their own security measures to safeguard your personal information. They also have their own separate and independent privacy policies. “earthbalance-craft.co.uk and Earth Balance Craft” employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all PayPal data and information, including data and information about PayPal users and PayPal. When placing an order through PayPal, no financial information is made available to us. We are provided with your name, email and address only. This information is used internally to complete your purchase.
“earthbalance-craft.co.uk and Earth Balance Craft” do not sell, trade, or otherwise transfer your personal information to outside parties. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Trusted Third Parties: We engage certain trusted third parties to perform functions and provide services to our shop, who also operate their own separate and independent privacy policies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. Example: postal service, website domain hosts.
- Compliance with Law: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Third Party Links
On occasion, our website may provide links to third party websites. These third party websites have separate and independent privacy policies and are not under the control of “earthbalance-craft.co.uk and Earth Balance Craft”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Our website collects information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the website and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
Embedded Content from other Websites
Children’s Online Privacy Protection Act
This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.
Release of Information
If “earthbalance-craft.co.uk” is sold, the information we have obtained from you through your voluntary participation in our site may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of us.
How You Can Correct or Remove Information
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Updates and Effective Date
For purposes of EU data protection law, I, Nicola J ones, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com Alternatively, you may write to me at: Earth Balance, 83 Ducie Street, Manchester, M1 2JQ.
This website and its content is copyright of “earthbalance-craft.co.uk and Earth Balance Craft” 2010 – 2019. Reproduction of any kind without prior written permission is strictly prohibited – this includes but is not limited to making copies, distributing, teaching, selling or publishing online or offline whether for personal, educational or commercial use.
AGREEING TO THE TERMS